Atrocious Service by Aramex

Armex service leaves much to be desired. I emailed customer services to enquire about a parcel that is coming from the US through Aramex. I received an Aramex tracking number for the online retailer to track my parcel. Ourchase was made 25 Feb and last update on the Aramex site was 05/03/2021. On 11/03/2021 i tried to follow up regarding my package and was advised that i would receive feedback in 24-48 hours. This was obviously not the case. I only received feedback yesterday evening 16/03/2021 only to be given a lazy inaccuare response by Gcobisa Zangqa advising me that my package is not with Aramex and I should follow up with the vendor. How is that possible when I was given a tracking number and I have been tracking the parcel on the site? Clearly Aramex was not prepared to assist me, their consultants didn't bother to do their due diligence. Lazy, ********** service.