Arrogance and ignorance

The drivers appear unreliable and make use of a variant of the truth. On the first day of delivery the driver apparently ran out of time then reported that I was unreachable, on the second day of delivery driver claimed the same “unreachable “ when I spoke to the arrogant call centre agent she stated that the driver claimed no one was home, this is factually incorrect. She then further stated that I would have to wait until the next day, when I asked if I could collect she arrogantly stated that they do not offer that option.