Arimax delivers rotten food items instead of the birthday gift we packaged.

I am beyond the word frustrated with Arimax. After booking for a shipment to be shipped 3 months ago . Our shipment was delivered 1 month after the request and with the incorrect shipment. What was actually in the package was rotten food items along with supplements and energy bars. What we had requested shipment for was a gift which consisted of a Dutton Acrylic dish, a Pandora Charm bracelet, Diamantes and handwash. On the 23 August 2022, a day after delivery we lodged an online complaint where we spoke to Mbali, who advised the shipment had been delivered. We attempted to explain that the items delivered were not what we had initially shipped to no success. A second attempt days later was made to try retrieve the correct shipment. We lodged another online complaint where we spoke to Tsholofelo who advised that they noted the shipment had been tampered with however it was delivered to the correct destination. We again made another attempt to retrieve our actual shipment to no success. Today we spoke to Andrea and Vashnie who hung up on us. Thulani who informed us he could not assist due to him working on international shipments only, then we got through to Sanisu who was kind enough to attempt to assist. She informed the query was with the agency of which Andre was dealing with the query. Andre had not contacted us ever. Sanisu tried to get us through to Andre to no success. She request we leave our contact details and she would have him call us back. Edith from customer services then contacted us. After a detailed conversation she explained she would have their Capetown and johannesburg hubs check for the shipment and revert back. We proceeded to email her what was missing and the process we went through to try retrieve our shipment Edith then called me back around 17h30 today to inform us the shipment had not been found. When we enquired on a way forward she informed us due to the type of package we paid for they was nothing more they could also because this was our first time complaining today. I advised Edith this was not the first complaint of which she proceeded to say the only communication she could find on the system was one showing we were contacted and advised our packaging was damaged and informed they were to change the packaging and proceed with the shipment delivery. I requested to speak to a manager as we would like a refund for our shipment to which Edith advised all managers had left for the day. At this point frustration had set and no matter what was said to Edith proceeded to agrivate the situation at hand. Edith went as far as being completely dismissive advising of we wanted to take the matter further we may proceed to do so. Arimax has poor service and the fact that their agents have zero soft skills only makes the situation worse. What was meant to be a beautiful surprise birthday gift for a little girl turned out to be such a disappointment.. worst service ever.