ARAMEX - ZERO CUSTOMER CARE - Why does Postnet sub-contract to them?

Since my last post about Aramex in the context of their association with Postnet, nothing has been resolved. Every attempt to contact Aramex vis email addresses listed on their website has bounced back because "email address could not be found". That says a lot about not wanting to be contacted.

However, their website eventually led me to the web page below. On that page the first thing that comes up is a satisfaction rating of 1.5/10. Given that, are Aramex not concerned? Seemingly not. I also found a rating that rated them right at the bottom of their industry with, I think, 1.4 and a comment to the effect that Aramex is regularly rated poorly/as the worst - or words to that effect. I posted on that website, and I am still waiting for a response! https://aramex-south-africa.****edconsumer.com/review.html