Aramex worst service ever, package lost or ******.

I cant track the following package: DBP ********** 4833.

This package was dropped in the box at the Pick n Pay center in Carletonville with the following packages of which I can track.

Their waybills are: DBP ********** 4914 DBP ********** 4881

2 out of the 3 packages that I dropped in the box is trackable, logically all 3 packages should be trackable as they were dropped in the box at the exact same time and retrieved by the third party the exact same time.

Is the other package (DBP ********** 4833) lost or ******?

Friday was already a struggle, I contacted Aramex and was told several times to contact another number and email someone else.

Why should I contact the pick n pay store, is pick n pay doing the deliveries and so forth? Is Aramex and pick n pay the same company? I am well aware they aren't doing the deliveries neither the same company, please explain to me like I am 5 as to why I have to go back to the store (pick n pay) if they aren't really involved in the delivery process?, they only sell your bags and provide space for that drop box.

Now this is going back and forth, should I write this loss off as school fees and not use Aramex, lesson learned. Or should I continue to waste my time hoping someone will be able to assist me?

The following agents tried to assist me with scripted responses as it would seem: Zandile Mangena Prudence Thanjekwayo

Why am I told to go to the store and check, Pick n Pay is also confused as to why.

Is Aramex not capable to handle 3 small packages and therefore have to involve Pick n Pay in its incompetence.

I was told that a Third Party handles the Carletonville area, who is this third party?

Will this be sorted now after I complained publicly or should I complain in more places??????