PR
Pieter R

1 reviews | Active since Sept 2010

06 May 2015, 13:44

Aramex = Worst delivery service ever

My parcel was paid for overnight delivery for Thursday 30/04 - It is now Wednesday 06/05 and no delivery has taken place and I was just told that due to a delivery vehicle breakdown I will again not receive my parcel today. I have contacted the call center countless times, and although no fault of the call center, who have been very helpful, I was assured every time that the parcel will be delivered an hour or two after my call. Today's update of a vehicle breakdown was the last straw. Please consider paying back the overnight delivery fee charged - your Overnight Parcel statement is laughable at best and in fact false :<br> <br> Overnight Parcel<br> Overnight courier collections are made throughout the day for dispatch in the evening - delivery by no later than 10h30 the next working day to main centres..

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Replies (1)
Aramex South Africa
Aramex South Africa's reply13 May 2015, 08:15
Official
Hello rouxstr,

Thank you for taking the time to share your comments with us.

We sincerely apologise for any inconvenience in this regard. The shipment was delayed due to unforeseen circumstances.
We will take the necessary steps to ensure this is addressed and the matter does not reoccur.

If you need any further assistance please don't hesitate to contact us again.

Kind Regards,
Hein Bruyns
Customer Service Executive