ARAMEX: WORST COURIER SERVICE......STAY AWAY (USE DHL THEY ARE THE BEST)

Worst Customer care ever received. My parcel from Amazon was due for delivery on the 21st of January. I tracked my parcel and it arrived at OR Tambo on the 20th and was scanned to go to Pretoria on the 21st. Since then there has been no movement of my parcel. I have phoned Aramex about 8 times in the last 2 weeks. I contacted their Pretoria Branch 3 times, they claimed my item was still in Jhb. I phoned Joburg and was told my parcel is in Pretoria.How is it possible that a courier company lose track of the items they courier. My issue is that I have phoned so many times and I have yet to receive a single call back from Aramex. They just don't care and each and every person that I spoke to said they will follow up and phone me back but nobody ever does. This was suppose to be a gift for my daughter which I paid alot of money for including expensive courier fees for. Aramex has zero compassion for their clients. It is the first time that Amazon has used Aramex for my items.Previously they always sent it to me via DHL or UPS. I have never had any issues with DHL and in most cases even receive the items before the due date. I will make a point to always try and stay away from Aramex when ever I order online again.They are pathetic!! The names I can remember were : Tessilinna from KZN . I phoned her 2 weeks ago and I'm still waiting for her to call me back. I spoke to Jimmy in the bond store, still no feedback.I spoke to a few ladies in the call centre......still no feedback. Angelique (The Pretoria Branch Manager) promised to get her staff to go through the store room and Undels Store........still never got a call back. Does Aramex expect me to just write off almost R5000??