Aramex - Worst courier company every. Should be shut down.

I am Herman Smuts and my tracking number is ********** 6942. Here is my story and opinion. Aramex is the worst ever encounter I have had without exemption from any courier company. My parcel was picked up on the 24th of December and arrived in JHB at 13h42. Their offices are virtually 15km away from my home. Needles to say that it was not delivered in time for my wife to receive her Xmas box. We were to leave for holiday on the morning of the 26th, but due to the expected delivery, we had to cancel. On Friday the 28th at about 10am I have called the office on ********** and a young man rep**** that (in his words) "This is ridiculous" and promised that he would escalate the issue and WORSE THAN BAD service to his superior. Unfortunately I did not get his name. He further promised that his superior would call me before the end of the day..... Needless to say that didn't happen either. Today, 31 December I went onto the website to track the parcel and I noticed it was scheduled for delivery during the day. At 15h00 I called the office again on the same number and spoke to a lady by name of Michelle. I asked her what time can I expect delivery. According to her, the driver claim to have been here which is bull**** to say the least in the most civil way. We have not left the house since the 24th as I am expecting the parcel to be delivered at any time. I have insisted that I want that parcel to be delivered today as this service is worse than pathetic and I am literally 20 minutes drive away from the office. The I asked her the name of the driver. She couldn't give it to me. Then I asked the name of the manager. She couldn't give that to me either. Then I asked why, if the driver was here, did he not call to confirm delivery? She couldn't answer the question. She has promised once again to elevate the issue to the manager and would have him / her to call me back today still. Then I insisted to speak to the manager immediately while being on the line, and guess what....? The manager is not available as the person is not in the office or at work - but he / she will most definitely get the message and would call me before the end of the day. Obviously that didn't happen either, otherwise I would not be sitting here at 23h30 typing this message. I would like to see heads roll as in my opinion. ARAMEX should not be operating as a courier company with such a promising message that you have to listen to for 25 minutes on the phone while waiting to have your call answered. My number is ********** 672 and I would like at least the branch manager from the Linbro Park Branch to call me. I would like to know how am I going to be compensated as I am aggravated; I am annoyed; I am irritated and I am sick and tired of useless companies making all sorts of empty promises and don't deliver. Awaiting your earnest response.