Aramex wont take responsibility for lost parcel

I ordered a parcel from Cape Town then downloaded the app to track the parcel. Waybill number DBP*** Checked on the app a few days later and the parcel was delivered however to an incorrect address (a few houses away from mine) and was signed for by MIKE. Called Aramex informed them of the situation and I was told to go to that address and ask if they hadn’t incorrectly received the parcel before they decide to escalate the matter. Went to that address, no parcel was received, no person by the name of MIKE lives there and in fact the residence is occupied by an elderly couple. Called again to inform them and was told that the person who filled in the details on the waybill number, filled them in incorrectly, mind you I have a picture of the waybill document and all the details are correct.

Called again and was told that the address us incorrect on the system and they will escalate the matter. It has been days now, no response, no details ... nothing. I can’t claim my money back from the seller because they did everything correctly, someone at Aramex stole my parcel and they are refusing to take responsibility. I NEED FEEDBACK ARAMEX!!!!!!!