Aramex Wins Worst Courier Company in SA Award

My parcel has been received by Aramex on the 23rd November, its now the 6th of December. No feedback, no communication, nothing. All it says is custom clearance delay. When asked, they keep saying 4-5 days even though its now almost 2 weeks… No shipping updates, I have to guess what is going on.

Good luck trying to get hold of them via telephone, I have tried a couple of times and the phone eventually times out after and drops the call after 10+ minutes of holding to speak to someone. It appears that there is just one person taking calls.

Before you consider them for your business or online shop, read some reviews online. There is a reason they are a 1 star business. They absolutely go out of their way to offer bad client service. This is not the first time I have issues with them.

Aramex, there is a lot of courier companies out there, if you don’t improve your client service, consumers will simply use another provider.

I am herewith giving you the award for worst courier I used in 2021. Well done!