Aramex- where the customer is always wrong

I have been waiting for a week now for a parcel to be delivered from one suburb to another in Pretoria. The company website shows "Customer not available" which is a blatant lie. Three days after the parcel was sent, the driver decided to take the afternoon off and blame the customer. The company does not deliver on public holidays and weekends. This is now Tuesday and still no trace of a parcel that they have had for a week. Whatsapp is a pre-programmed bot and a waste of time. I called the company and after waiting for a long time for an operator, I was told that I could fetch the parcel myself from their depot.