Aramex WhatsApp Line is a Joke

I work for an international company based in the UK. And I am extremely embarassed to say the least. I recommended Aramex to ship some important equipment from our branch here in ZA to the Germany. And I realized that the incorrect mobile number for the recipient was on there. So I called in to see if I could get it updated. Since I'm quite busy, when the phone prompt suggested using their WhatsApp because it's quicker than waiting on hold, I grabbed the oportunity. BAD idea. I don't know if they are paying someone to only mange the WhatsApps but that person is taking them for a ride. I have been on WhatsApp with one person from 09:22 this morning, until now (15:19) as I write this review and have gotten a response every 2 to 3 hours. And I'm STILL waiting. This is absolutely unprofessional. No apologies for delays, no reason for delays. Nothing. I've dealt with many companies over WhatsApp and even when they are busy I don't get this kind of **** service.