Aramex, what a complete joke!!

At the outset of this message I must say that I have a reasonable understanding of the challenges involved in the Parcel Courier business due to having consulted with various industry leaders on solutions in the past and that we do a fair amount of online purchases as a family.

In Dec my daughter chose to use her savings and Christmas money to purchase a pair of sneakers online and all went well until we received notice from Aramex that the parcel was out for delivery that day...... Nothing arrived; but we all know things can go wrong, right? So we waited a day before attempting to follow up. When eventually we raised someone on one of the support telephone lines we were informed that the company was closed when the driver got there to make delivery ...... This is impossible since the delivery address is my house and my wife as well as 3 of my children work and study from home. Aramex has since been impossible to raise on telephone and now their latest email confirms they have no clue where the parcel is and requests that we please send pictures of it so they can attempt to locate it in their unlabeled parcels....... Someone please, please tell me what level of competency or even intelligence they are applying to their customer support? How do you ask the intended recipient for a picture of a parcel they have never received or seen??

To say I am disgusted is a gross understatement!!

All I want, Aramex, is for my baby girl to get her order........