Aramex - waiting for parcel from Hong Kong to South Africa

According to tracking number *** my parcel arrived in Johannesburg on the 4th of March at 14:50. I have submitted 3 requests whereby the auto response reads: "Your request has been received by the customer service team who will contact you back within 24 to 48 hours for assistance. Kindly be informed that our delivery and pick-up services might be experiencing some delays caused by the current unprecedented situation. We appreciate your patience, and we would like to assure you that we are working to the best we can to ensure that there are minimal delays and interruptions of our services. "

1st attempt on the 9th of March ref: PLZ/0321/140 2nd attempt on the 12th of March ref: PLZ/0321/204 3rd attempt on the 20th of March ref PLZ/0321/307

Please note more that 48 hours between them, and still waiting for a response from the 1st ref.

I need to know if I must pay customs tax or anything like that? I didn't get an email wrt any of these...

A lady phoned me (I believe from customs) in the beginning of the month, she confirmed my ID and email, I'm sure she got my email address wrong. Tried to phone customs, they redirected me to the post office, no luck there either.

I hope for a response through Hello Peter.

Thanks