ARAMEX - useless service

About a month ago an envelope with urgent information was handed to Aramex at Northgate, Randburg for delivery to Seafield, an outlying suburb of Port Alfred in the Eastern Cape. Both email and telephone numbers of the consignee were clearly indicated on the form. Delivery promised to be within 24 hours. Well to cut a long story short, their tracking app shows the parcel was delivered, so contact customer care - Well here the fun and game starts. NOWHERE on any of their websites do they provide a number. One can now understand why. Eventually the number was tracked down and a charming lady answers and that is where the charm stops. After hanging on for lengthy periods and having to call back numerous times someone on the supposedly correct extension decides answer and says the parcel has been delivered and there is nothing he can do. Eventually after telling him several times it has NOT be delivered he offers to see what he can find and will phone back. That off course never happens so you try again. same story, different useless sods. So you email there complaints line - Well a week later and not even the decency of a reply. Its now nearly 3 weeks and we still waiting. Quick to take your money, but their customer relations stinks. Our company uses a courier service at least 2 to 3 times a week., Our first attempt to use Aramex will definitely be our last. ARAMEX - short for disaster. .