ARAMEX USELESS

I have paid custom duties on the 6th of December. As per the tracking app it indicated Sandton, Cleared from Customs. Then In Transit, Johannesburg. However, then I finally got hold of an Aramex Agent on the 8th of December, Rochelle, I was advised that the parcel is not in Sandton or even in South Africa. My parcel has been pre-cleared and their team awaits the physical arrival of the parcel. I was told to expect an update within 3 days. Today is the 14th of December, 6 days later, and still no update has been made. It is useless to contact Aramex via either calling, Instagram, Whatsapp or Facebook Messenger. No one gets back to you ever!!! You select all the relevant options and every time the same messages are being sent - chat volumes are high and then later sorry to keep you waiting. This is useless pathetic service. How is it possible that not 1 Agent can contact or reply back to a message I sent. No matter how many messages are being sent, I am being ignored. Surely Aramex Agents can't be that busy that they can't attend to a Client who has been waiting since 08h00 for an answer. Please can you provide me with urgent feedback or a contact number on who I can talk to.