Aramex used to be the best, now turned to the worst

Parcel 1. My emergency parcel has been out for delivery for 7 consecutive days no feedback no calls nothing, I have been escalating this case to avail, Tracking ID: ***

Parcel 2. aramex seems to now be using third party delivery drivers that are rude tell you to run to the gate or they will leave (president park couriers) we’re all the parcels are in the back seat of a black ***** polo service is terrible