Aramex unreliable PATHETIC service

I am frustrated with Aramex drop box service. I send a parcel to Mokopane (Potgietersrus), from Johannesburg on 27 May 2020. It is now 15 June and the parcel has not been delivered. 1. They promise lightening fast delivery 3 days to outlying areas. It is almost 3 weeks - now delivery!

2. They promise instant tracking on the app. The last update on the app is 4 June. "Shipment out fro deliver - Polokwane" How longbdows it take to move a parcel from Polokwane to Mokopane?

3. They promise that parcels are safe in their hands. I have no idea where the parcel is. My customer is frustrated with me and it is hurting my business.

The app doesn't allow me.to enter text in order to send an email on the "contact us" tab.

The customer service numbers go unanswered until they call is dropped. Landlines at the branches are routed to the same useless call centre. Thank for nothing Aramex. I HAVE BEEN USING THE SERVICE WITH GREAT SATISFACTION FOR YEARS, WHE THE COMPANY WAS STILL CALLED BERCO. I AM SO DISAPPOINTED AAND FRUSTRATED WITH THE PATHETIC SERVICE LEVELS. TO ADD INSULT TO INJURY, WE HAVE TO EDURE THE MOST ANNOYING MUSIC ON HOLD WITH THE PATRONISING VOICE OVER " WE DELIGHT OUR CUSTOMERS WITH LIGHTENING FAST SERVICE " You have no idea what service is.