Aramex unprofessional delivery driver

With reference to Aramex delivery R E C 0 3 0 4 2 6 3 2 4 9 4 6 , I wish to express my dissatisfaction specifically with regards to this delivery driver Vehicle Registration L K 5 4 K K G P. Seems like Aramex outsourcing to some random isn't working as this wasn't an Aramex marked / branded vehicle.

While I rather much enjoy Red Espresso's products, the use of Aramex leaves a lot to be desired. Not only was the disheveled appearance of the delivery driver unprofessional but the fact that I had to call the driver twice to quite literally beg for my package to be delivered. He insisted I collect my package from outside on the street. The building complex I live in is currently under construction which I why I expressedly put delivery notes for ease of reference for the driver but clearly to no avail.

Arguably, the type of courier service Red Espresso uses, is a direct reflection of and is an extension of the company itself. I do not appreciate being spoken to in a disrespectful manner and to make matters worse, the driver wasn't listening nor comprehended what I was saying and he was on another call simultaneously whilst on a call with me with total disregard for anything I was saying 😠

I receive several deliveries at this address several times a week, this is my second delivery today no issues with the other delivery so I don't understand why Aramex has dropped the ball. I am considerate and courteous and in return I expect nothing less from Red Espresso's delivery partner Aramex.

Perhaps it's time for companies to consider giving customer's an option of which courier they'd like to use. I'd much rather pay more for superior service.