Aramex Tracking: Human beats AI!

I wanted to track a parcel sent via Aramex this week. It was drawing to end of my working day on Friday and I needed to know if I had to wait for delivery. Their tracking system was disappointingly vague, with very little information. As they have an Aramex Bot Help WhattsApp System available, I tried following this route. The Aramex Bot proved to be useless, but fortunately there was an option to request an agent, which I eventually did. The agent responded fairly quickly (after the usual "we are experiencing high call volumes at the moment"). Then my experience changed. Ayanda, the agent, immediately started tracking my parcel in great detail. Understandably it took a long time, as the parcel went from Sandton - Jhb airport - East London - and was then en route to my town. She sent me every detail and followed it up with precise day of delivery. This was all done via WhattsApp, so I did not have to stay on the phone for indefinite periods, as would usually be the case. It also made for clear communication. In conclusion: The best part of the Aramex Bot support system was that it connected me to a live agent who proved to be 5-star efficient! Support agent Ayanda saved the day and added stars to my review!