ARAMEX THE WORST COURIER IN SOUTH AFRICA WHERE SERVICE IS CONCERNED

I ordered a clock radio from Amazon. I receive and email from Nomathemba Sifiso Mahlangu a Senior ISD Agent at Aramex on the 24th July 2019, advising me that the package are held by Customs (and that it is aparently a new thing...) and that I need to provide more documentation within 48HRS.

Since then I have provided the necessary documentation within the timeframe, but do not hear anything from Nomathemba Sifiso Mahlangu, even after futher emails asking. I eventually logged a complaint on their website. Two days later I got a message that Customs now wants a further R160 to inspect the package! An invoice would be sent to me so I can pay and provide proof of payment. This was the 8th of August 2019. One week later, I still have not received an email.

I have send yet another communication asking where this invoice is.