Aramex the slowest courier and staff that is ***********

I ordered goods from India on the 17th of December 2020, The package arrived in South Africa on the 29th of December at the Sandton facility for customs clearance. My first call was on the 31st as I would assume if there was any tax I needed to pay I would've been notified around the 30th...no call. So I called the the *** the Aramex customs call centre, the person I spoke to had no clue and gave me the run round and not giving me proper answers as to what I need to do to get my package.

I called again the Monday - 04/01/2021 still the lady could not assist and tell me what I needed to do to get my package ....their answer was that they need to calculate if I need to pay tax on it. On the 6th I started recording who I speak to as I was getting frustrated as " the fastest courier " was not getting my package to me fast enough. I spoke to Neilendren at around 3pm - 06/01/2021 explaining what they needed to to expedite my package .I forwarded my invoice to him a few minutes later where I didn't receive a confirmation email saying he received it and will process it. I called this morning 07/01/2021 at 9h45 where I spoke to Sibu, totally clueless and didnt see my document I forwarded on the system and could'nt help or didn't want to help as she was very eager to get me off the line. I then asked to speak to a manager as she was unable to help and Neilendren was " on a call" . The famous excuse was given to " the manager in currently in a meeting" .

I asked her to relay the message to Neilendren to call me , I'm still waiting (16h15). I even sent him an email to please give me a call ..still waiting on that response as well. I called at 14h24 -07/01/2021 got Junior on the line told me the system is offline and he is not able to help me at the moment , I gave him my details to call me if when the system is online again .. . no call back. I called again at 15h50- 07/010/2021 ,got Sibu on the line again and asked same questions, received the same answer .

What do I need to do to get my parcel as Aramex staff is *********** or just very lazy and are just doing what is required and not willing to go the extra mile