ARAMEX TERRIBLE SERVICE

What a bunch of irresponsible people, they have issues with people's parcels and they don't communicate. You stay on hold for 20mins plus and when it is answered the agent put the phone down on me. Really? It will be 10days on Monday 06 July since I dropped my parcel at the store and it has not been delivered. How people expect to stay in business with such luck of professionalism???