Aramex - Terrible service

Absolutely terrible customer service !! It is virtually impossible to talk to anyone. Everything is based on voice recording and a ridiculous on-line question and answer system that doesn't solve anything. I sent a parcel off to Elements Golf Estate on the 30 November. I received an email prior to sending it ,that it would take 4-5 days. Since then, the original person by the name of Andre , ignores emails. Ive managed to establish that the parcel has been handed to a 3rd party but Aramex feel their company policy is correct by not forwarding me the 3rd parties details . After promises of the parcel being delivered on Friday10th December and again on Monday 13th December, it still hasn't been delivered . The supposed contact person tasked with the delivery, Edith also isn't qualified to reply to me emails or return calls. End result is, I'll never make use of their services again. Absolutely pathetic. A sad state of affairs when businesses feel they are more efficient in setting up voice activated customers service departments ,than having actual people answer the phone and solving the problem.