Aramex Store-to-Door: No Tracking, No Collection Confirmation

Aramex Store-to-Door: No Tracking, No Collection Confirmation I am extremely concerned about Aramex’s Store-to-Door service. On 21 January 2026, I dropped off two Store-to-Door parcels at the Pick n Pay Family Magalieskruin Aramex drop box at around 14:00. I received confirmation emails, but when I tried tracking the parcels the next day, the tracking numbers were not accepted at all on the Aramex website. After contacting Aramex customer support on 23 January 2026, the system suddenly accepted the numbers, but there are still no tracking updates, no scans, and no confirmation that the parcels were ever collected. This strongly suggests the parcels may never have been collected from the drop box. The matter was escalated with Aramex under reference number ***, but I have not yet received feedback or clarity on where my parcels are. As a business owner, this situation is unacceptable. I have clients waiting for orders, and the lack of visibility, accountability, and communication has caused unnecessary stress and potential reputational damage. You pay first but receive no service. I am now hesitant to use Aramex drop boxes again and would appreciate urgent clarification and resolution from Aramex regarding: Whether the parcels were collected Their current location Why no tracking or scans are reflecting I hope Aramex addresses this matter promptly.