Aramex stole my goods

I've been waiting 3 days to get so-called "overnight delivery" courier service. I was surprised when my supplier told me about the Pick n pay courier service and we tried it out as the most affordable option.

My supplier delivered the goods at Pick n pay Diepkloof on the 16th of February, and gave me a way bill and receipt, I tracked the way bill number on the 17th but got a response saying that the tracking number wasn't found, texted a representative who said that the parcel was dropped off at Pick n pay late so it would be couriered out on the 17th and I'd get it on the 17th.

On the 18th I track the package and still no recognition from the https://www.aramex.co.za/ website. I text them again ask where my package is, they make up some shpeel about my supplier dropping the goods in a box that doesn't get checked and say they will send a driver out to look for my package.

I ask for feedback and they tell me they will get back to me on Monday. I have customers waiting for these goods, I spent money purchasing them and paid the courier costs. I need them to tell me if my goods are lost and replace them or to figure something out.

I've used other courier services this is my first bad experience. If I'd known they were this bad I wouldn't have used them. I'd be lucky if they even respond back on Monday, I suspect I'll have to re- explain my situation again.

If anyone wants to actually receive their packages they must not use the store to door service provided by aramex through Pick n pay🚮🚮🚮