Aramex *****s packages!

I was suppose to receive a parcel from aramex which was posted on the 10th Dec 2018.the parcel was for a client of mine who was going to a wedding.the package never arrived and I have been trying to locate it .I have been calling their customer service , they keep transferring the calls until they eventually hang up.i spoke to a lady by the name of prudence who asked me for pics of the package which I found dump as the package is with them but I did anyway and she came back n told me that the package is missing or ****** n they are not liable for anything.so I'm asking myself that the aramex employees can just choose to ***** or loose any package knowing that no one will be held unaccountable as proven by their call centre.South Africa please choose your courier company carefully you don't want services from a company that renounces themselves from responsibility!! Needless to say I had to pay my client for something that never came!! Highly disappointed!!they take their clients for granted hanging up their phones with disregard!!because of their attitude In the matter I want to take the matter to the Ombudsmen!!then a decision can be made !