Aramex *****ing their customers parcel

For the past two years I've been using Aramex couriers I have never experienced such. I have a parcel that was sent to me from Johannesburg on the 19th of March 2019 was parcel was not only delayed I kept calling the head office for Aramex back and forth with no explanation as to why it was delayed. Finally on Saturday the 23rd I got a call from a guy saying he wants to deliver my parcel to my house I didn't even know Aramex deliver on weekends , OK I gave him directions to my house he came and to my surprise the most expensive item I had on that parcel my Nike sandals were ****** I told the driver who came to deliver he was just very rude and he said I must go report to head office and he droves off left me there he didn't even sound surprised??

I immediately reported the matter on Monday the 25th I got a call from an agent in Aramex Richards Bay he said they were working on it he will get back to me soon and the was the last time I heard from him until today. I sent an email to the head office on Friday the 29th of March no one responded I even tried calling them during the week last week I lady I spoke to said she will get back to me and she hung up. ??? until today no one wants to tell me wat happened to my sandals.

I'm frustrated and disappointed because those were not just ordinary sandals , you place an order and wait for the whole month and pay R1200 now my sandals to be just ****** like that from a company we trust with our parcels I'm just shocked.

I want my sandals back and the least they do is to compensate me I deserve that. Waybill number DBP ********** 3222