Aramex spammers?

I do not want to work with Aramex in my life again. Me and my daughter ordered from Shein on the same day Her delivery was with Buffalo. She received her order 8 days ago. I paid customs on 11th and still it is not even on the way. 1 week later You don’t even answer their phone None of the online complaints are efficient. ARE THEY SPAMMERS????????? MY ORDER IS: ***