Aramex South Africa’s atrocious service and lack of customer service!

I have never had such pathetic service as I have had with ARAMEX SOUTH AFRICA. Firstly I am trying to run an online business and courier is of course an important part of it.

First off, the parcel that was sent from Johannesburg to Durban was misplaced along the way, it took literally 3 weeks for someone to eventually get back to me regarding the tracking of my parcel and they came back saying that the parcel was misplaced and a claim will be submitted...it’s been two weeks and NO ONE has bothered to contact me or get back to me about this claim...which I am waiting on, in order to reimburse my very annoyed customer.

To make matters worse I used this atrocious service again to courier the same item to the same customer, which costs me over R800 and now, after FIVE DAYS, the tracking number on the waybill says invalid, I now have no idea what has happened to this parcel either.

Everytime I try to contact this pathetic company, someone says they’ll be in touch or they’ve escalated the claim but weeks later, NO ONE bothers to get in touch!

I am frustrated and annoyed at the ********** service that I’m getting from an international company!

Maybe or rather hopefully I will get some response after putting a review