Aramex South Africa: Worst Courier Experience Ever

I am extremely disappointed with the service I’ve received from Aramex South Africa. My parcel, which arrived from Hong Kong and cleared customs on 13 November 2024, has still not been delivered. It has now been seven days of pure frustration.

Every morning when I track my parcel, it shows "out for delivery," only for it to update at the end of the day claiming that they "tried to contact me." This is utter nonsense—I have not received a single missed call, notification, or voicemail. To make matters worse, they refuse to provide the driver’s contact details or even a time range for delivery. Am I expected to sit around all day hoping the parcel will magically arrive?

The call center experience has been equally infuriating. While some agents are understanding and try to escalate the matter, others have an attitude that only makes the situation worse. The inconsistency in customer service is appalling.

This is by far the worst courier experience I’ve ever had. If I had the option, I would never use Aramex again. Their lack of accountability and poor communication is unacceptable. Avoid this company if you value your time and sanity.