Aramex South Africa - Vanderbijlpark - Extremely Poor Service

I sent two parcels on 1 December 2021 with Aramex envelope bags which I bought at PnP. These bags were their recently new 'paperless' deliveries. Both parcels were not delivered two weeks later. I requested assistance on their website without any type of feedback or reply. I finally located one of the parcels at Aramex in Vanderbijlpark and requested them to send the parcel back to me. The parcel was not sent as the address where I sent it to in Langebaan did not update on their system. I requested that the parcel be sent back to me. It could be sent back to me but I had to pay for the parcel to be sent back to me! I ended up fetching the parcel which now I have wasted R100-00 and incurred costs to fetch the parcel. The other parcel is still missing. Aramex, you have lost a client, I have taken my business elsewhere. You should have taken ownership of this problem and solved it at your costs, not mine. I had already paid my fee for the service.