Aramex South Africa – Unacceptable Service & Delays

I paid for a 3–5 business day international service.

Shipment collected overseas: 18 December

Landed in Johannesburg: 22 December

Today is 31 December

Parcel is still “in transit” in Johannesburg

It took until 30 December just to receive an invoice so payment could be made. That is a 7+ day delay after landing, with no proactive communication, despite multiple phone calls requesting escalation.

To compare: A UPS shipment collected on 19 December was delivered on 24 December. This clearly shows the issue is Aramex South Africa, not customs or seasonal congestion.

3 days from the USA to SA, but 7 days for Aramex to issue an invoice and another 1–2 days to release stock is unacceptable.

This service is well below international standards. I will not use Aramex South Africa again.