Aramex South Africa please do the right thing

I am so disappointed with the services of the courier company called Aramex company on the 24th of April 2022 went to send a package at one of the Aramex boxes allocated at Pick n Pay branch in Carlton Center Johannesburg Cbd with expectation that it will be collected by Aramex either the morning or the afternoon of 25th to the 26th the company will be working on making sure that the parcel reaches the destination weekend passed and on Monday the 29th of April 2024 the package is still at the Vaal in Vanderbijilpark in transit nothing is happening . I then took upon myself to call the Aramex head office on Monday 29th at 10 am only to be transferred to the tracking department, I was then re assured that the parcel will be received that Monday afternoon at 14:00 pm exactly . the day went by made a call to check if the parcel had arrived the response was still the same no package arrived.

I called again today on the 30th this time I requested the lady to check if the parcel was reported for any problem she confirmed that nothing has been reported on the systems regarding the package she then requested to do a follow up only to come back and inform me that the package will be send again the afternoon but as i write this complain to you no package has been dropped off ,

I want the company to understand we are running small businesses that relay in courier services but if courier business are doing this to us how will our small businesses survive , no sms nor emails were sent to indicate there is a delay regarding our packages .

Another thing a person cant use Aramex website to track their waybill , I also asked the tracking department regarding that and i was informed that there's a problem with the website , which is another thing that Aramex doesn't indicate in the website the sad thing is when u put in your waybill reference number to track your parcel it says it doesn't recognize your way bill , How though when you haven't even received the parcel.

Please can we be assisted accordingly as we have paid for the services , Can there be a correct communication regarding our package and its arrival to the destination indicated please our small businesses are affected