Aramex South Africa is Horrible. Stay Away

Where to start? I ordered a item from ebay on 27 August 2019.On 31 August the package was delivered at Aramex in Johannesburg. This is where my nightmare starts. On 2 September my package is held for customs inspection. No problem, I sent through all the documentation required and again, no problem. Now the fun starts, I am told on 5 September that the sender undervalued the item and I must R1189 in penalties. I struggle from 5 September untill 10 September to get a invoice from Aramex. I pay the money immediately and send through the proof of payment. I am told my Katleho that they will pay SARS the morning of 11 September and my package will be released at about 13:30 the same day. Since then, it has been a battle to find out about my package. Eventually on 13 September I am told my File is in Cape Town and SARS must be paid via e-filing? How does it take 3 working days to pay something via e-filing before it can be released. The item has been cleared already? The staff at Aramex South Africa is not helpful and the service is more than terrible. I have made phonecalls and sent emails but all in vain. Nothing, just another automated response saying that my shipmentbis held for clearance. 4 days from China to South Africa and two weeks at their facility since. No answers on my questions They are horrible. Use any other service than Aramex as I think that they are in bed with Customs and SARS Stay Away