Aramex South Africa does not care for its customers

In reviewing some of the hellopeter complaints on Aramex SA, and Aramex's total lack of response to some of the complaints, it pretty much confirms the TOTAL LACK OF CUSTOMER CARE AND SERVICE towards their customers.

Aramex personnel does not answer nor respond to e-mails or web based requests. Their senior management contact details are conveniently hidden from the public eye.

I imported some burglar alarm components from the UK and used Aramex Global Shopper to ship the parcel to SA. It took them almost 10 days to get it to SA, I am sure a postal service would equal or even better that. It took them 3 weeks to eventually deliver my parcel after their received it in the UK!!

While my parcel was prepared for shipment to SA, they requested payment for the freight and requested that I supply them with a commercial invoice for the goods. Payment was duly made and I provided the invoice from the seller together with a declaration which classified the goods in terms of the SA Customs Tariff code, as I wanted to ensure that the correct customs fee was charged.

Instead, the Aramex personnel blatantly ignored this information and did not submit it together with the invoice for customs clearance, which resulted in a duty charge together with a VAT charge. According the the Customs Tariff code, only VAT should have been charged.

I immediately notified Aramex and only received verbal feedback (after I had to call them) that they will reverse the charge and then use the information which I supp**** in the first place. 2 Days passed without any feedback or responses to my e-mails, so I decided to pay the incorrect amount in order to have my parcel released by customs, as I needed the goods.

I am yet to receive any feedback from Aramex and very much doubt whether they will reimburse me. Worst customer experience I have every received, will definitely not again make use of them again and will also discourage anyone else from using them. Compared to their excellent service of a couple of years ago, it seems like they have now outgrown their ability or desire to give a hoot about customer service!