Aramex South Africa (Customer Experience Review)

I'm experiencing the worst customer service I've ever experienced. They have been lying to me about when my order will be in South Africa and how long it is taking. More than I'd say 8 days I've tried communicating with them and they are always experiencing more calls than expected which does not make sense, because they end up only communicating with me 48 hours after I message them. On the 29th of December 2023 (Yesterday), they failed delivery due to not being able to reach out to me. How is this possible if I gave all my contact details when ordering. They said I failed to get in touch with them, yet they never phoned me or sent a personal message to me. I'm still waiting on a reply since I sent a message regarding this delivery and have still not received a reply after 24 hours, same as the previous tries when contacting them. My package is expensive and now I'm scared it will get lost somewhere or end up breaking. Horrible customer service and just an issue after another when using their service. Very disappointed with this company