Aramex South Africa are *******......

I am so frustrated and angry with Aramex South Africa, especially Cape Town. My client order water decals last week and chose the dropbox option from my shipping option and the parcel was received at the facility Friday 31 Dec. 2021 in the morning. The same day it left the facility and all tracking stopped. Until my client contacted me with the system saying the parcel was returned to shipper and then investigation started. Today, 7 Jan 2022, Aramex phoned me to tell me the parcel is missing and unfortunately for me they don't offer insurance on the dropbox option and now I have to refund my client. And Aramex is just not concerned. I feel the person who scanned the parcel last should be investigated and office CCTV should be made available at the last scanned point which apparently was at the airline, which I doubt, as I feel the parcel went missing between the Aramex facility en-route to the airline and that vehicle and persons should be investigated. I want a full compensation for the loss I now incurred with the refund I have to cover and the sleeve I bought and the stationary and time to print the water decals. Aramex will now be removed from my shipping option and I am going to post this story on socialmedia.