Aramex South Africa Agent cut the call on me when requesting more detail on delays on express shipping

I requested and paid for express shipping from China to South Africa. It took less that 2 days to be released from China, yet has been sitting unprocessed in the Aramex facility in OR Tambo since 5 April until now(11 April).

I called to ask why the process was stalled and the call center agent rep**** that it was stuck in customs. When I called back to clarify whether it was customs or the Aramex destination, as I received a notification that it was already in the Aramex facility and ready to be either collected or sent, the agent cut the call.

Atrocious service that seems specific to the South African management as always.