Aramex South Africa

My sister sent me a package from Pick n Pay Reyno Ridge Mpumalanga via an Aramex counter on the 9/10th of this month. Unfortunately she lost the tracking number, she enquired with them today and was told it has been sent already but they cannot track it, which is enraging because that means she has lost what she sent if that’s the case, its been more than 2 weeks . I also called both Aramex in Reyno Ridge and the offices in Jhb *** and was told I cant be helped without a tracking number which is infuriating. I mean they should at least send the package to the sender. The service is unacceptable. For a delivery that is supposed to take at most 5 days?? No one can help after 2 weeks! ****ty service