Aramex Slowest Service You Will Ever Receive

Worst Express Shipping I have ever seen. My business ordered from china for express shipping and according to the Aramex tracking website its been in country since the 8th of December and there has been no movement since then. We have called more than 3 times and after waiting for least 30min for them to answer, the customer service reps can only tell you they are waiting for customs to clear the shipment before they will deliver. This was our first shipment with Aramex and our other forwarders normally take 2 -4 days to clear. so anywhere around 10 days is extremely slow, in fact we used another forwarder for a different shipment 4 days after this one and its delivered already. in summary, there is no communication between Aramex and their customers less you spend hours on the phone with them first and if you pay for express shipping, expect it to take twice as long as their competitors