Aramex slow service

Hi......I bought a book via Amazon on the 2nd of Jan and I was expecting I'd be reading it by now. I've been tracking it using the Aramex website since and it's been showing forwarded to delivery office since the 7th. The status has also been In Transit since then. How long must I wait to get this book, it's so frustrating. What's even more frustrating is the fact that I cannot get through Aramex's customer line, one holds on for over 40 min. I also tried sending an email to Aramex but their website is so un-userfriendly, it's difficult to fill up all the details ie it doesn't accept Johannesburg under CITY. Please call me urgently to resolve this, I need my book.