Aramex slow and ***********. Poor customer care.

Aramex has a package which I am battling to trace. There is almost no movement on the tracking updates. On Thursday I waited 6 hours on WhatsApp chat for a response, then received a generic "it is in transit" response. On friday I waited 9 hours on WhatsApp chat and no response till now (Monday morning). A package was dispatched with Buffalo on the same day as the one from Aramex and received a week ago already. I think Aramex uses lame excuses "it is detained at customs" since we never have that problem on Buffalo. Someone really needs to sort out their customer service. You wait hours on the phone and no response on their WhatsApp line. Bad bad service. Tracking number ***