Aramex should not be in the courier business

Most probably the worst courier company around, waited the whole day yesterday for a parcel.

This is the email received yesterday

Aramex Tracking Notification – Shipment Out For Delivery FLY36314 Inbox Aramex *** via ecommerce.aramex.com

Mon, 4 Nov, 08:48 (1 day ago)

to me

Dear Anton Strydom,

Your Flying Robot shipment, FLY36314 is out for delivery today between 8am and 5pm.

Should you need any support regarding this delivery please reach out to us via our live chat channels:

I waited the whole day with zero communication from them

When I queried it I received the following messages My name is Ts***x, and I will be handling your request today. Let me look into this for you. 😉 Hi there, thank you for your patience. 👋 Your parcel is out for delivery🚚. You can expect it before the close of business today😉.

The courier should be at the address just before 17:00.

Hi there,

Thanks so much for reaching out. My name is Ro****** and I will be handling your request today. Let me look into this for you. 😉 Thank you for your patience. Your parcel is out for delivery🚚. You can expect it before the close of business today😉.

Then I received a call telling me that they have escalated the issue after I phoned to find out what was happening and being informed that they had a vehicle breakdown which I do not believe for a moment

This morning the first word from them after I messaged them from 6 am (they claim to have a 24 hr support service) was at 9:24 and this is what I received Your inquiry ids being looked into and our team is following up. We will be in touch with you for an update. I am so sorry for the delays and inconvenience caused.

Where is my parcel?

The parcel is at our branch in Johannesburg. 1 Quark Cres, Linbro Business Park, Sandton, 2065 When will I have my parcel in hand?

I am on my way to collect my parcel from your offices

I drove to their offices and they could not even find their own tracking number

I asked to speak to senior management but was refused the request.I was only able to speak to couple of entitlement individuals who only wanted to lecture me on procedure whilst they have no clue about procedures.

Then I get a call informing me that the parcel will be delivered at my address while sitting at there offices.

This is not the first time receiving such service from them.

This is the last time I will ever deal with aramex.

Their call center staff does not know what day of the week it is and there is absolutely zero service. They should not be in business

I normally make use of The Courier Guy and have never had a problem with them, my deliveries are always on time and quick, if IO order today I have it in hand tomorrow none of this the left hand doesn't know what the right is doing and zero communication or feedback just a load of BULL

What are the odds that a manager will contact me?

Bet it is like their service, nonexistent and only entitlement employees who are as clueless as a headless chicken, very clever but no idea

The reply is a generic reply and if they did take the feedback seriously my parcel would have been delivered on time yesterday

To improve I suggest that you close your doors as you do not belong in the courier business.

I had an account with you about 8 or so years ago and closed it less than a week after opening it and depositing R 10 000.00 as a deposit due to the lack of service which you wanted immediately but took a week to reimburse me using every excuse in the book why I could not be reimbursed immediately