ARAMEX SHIPPINJG - WHAT SERVICE??!!!

I would actually not like to give a star but there isn't that option on this website. I’ve used the YAGA app for previously loved items online with the hope that I will experience a smooth SAFE journey to earns funds. YAGA provides sellers a list of courier companies to use on their app/website. Whatever you do, DO NOT USE ARAMEX!!! You can’t complain about the service as there just isn’t any. Just before shipping at an ARAMEX COUNTER, you are required to type in the WAYBILL NUMBER of the shipment into a link on the YAGA app, that apparently goes through to Aramex. Heaven help you if you are sending an expensive item to a buyer and the app does not do its job, as with me. The WAYBILL NUMBER that I entered from the shipment packet, onto the link, did NOT transfer to ARAMEX, so the shipment is not traceable. All the buyer's information is available on your order but NO WAYBILL NUMBER. Here's the first kicker; ARAMEX only track parcels using a waybill number. No sender details, no ID required, no recipient details, no recipient address.... since, in my case, the app did not transfer the WAYBILL NUMBER through to ARAMEX, the shipment cannot be traced. The oddest thing however is that, on the buyer's side, on the YAGA app, it states that THE SHIPMENT IS IN TRANSIT AND THEN IT WAS DELIVERED, so the funds she paid for the item, was paid over to me. Here's the second kicker: she had NOT received the shipment, so who signed the delivery form. Neither I nor the buyer can get hold of anyone that is prepared to assist, including providing a copy of the so-called DELIVERY RECEIPT. On my YAGA app, it states that the parcel was shipped at the ARAMEX counter but nothing further is provided so my question is: did the shipment leave the ARAMEX depot at all?? Try as you will, you cannot speak to anyone at ARAMEX. Everything has to be e-mailed so it feels very much like you are dealing with AI – not human inter-action which I believe is not healthy at all for customer service excellence. Worse yet, when e-mailing ***, I received a message as follows: “Dear sender, please note that as of June 30th I am no longer a sustainability consultant for Aramex so please connect with *** for any business related issues”. On trying the support e-mail again, I received a message that my e-mail had been blocked. Certainly a very DIFFERENT way of dealing with customers – SUCH an example of service excellence!!! I have been to Aramex in Pick 'n Pay, Ravenswood, Boksburg, spoken to the Manager in charge, who telephonically raised a Customer Care Manager in Cape Town by the name of Shamilla, who promised faithfully, in front of the Manager and the store Manager, to investigate and come back to me - I'M STILL WAITING!!! That was more than a week ago. I left a telephonic message at the ARAMEX desk at the Pick ‘n Pay to please phone her and follow up, still, nothing. My e-mail has also not been responded to with any attempt whatsoever to solve this matter. So, essentially, you will get no assistance. Suggestion, should you decide to use them I highly recommend you take a photo of the WAYBILL NUMBER with your cell phone as, if any equipment or other item is lost in transit, you will definitely ONLY need that!!! To say I am disappointment is an understatement as it has affected the trust relationship I have with my buyer and ARAMEX has “gone fishing. You’re first told its easier to find the package if you have the WAYBILL NUMBER which means there is a chance that somewhere contact details of sender and recipient are somewhere on the ARAMEX system, but clearly not…. Sorry for you. In all honesty, you are better off going the way of Courier Guy, PEP PAXI, POSTNET-TO-POSTNET and others that have positive reviews. If a company does not provide service excellence to its client which includes valuing and caring about them, that business will not survive in an economic climate as bad as it is. It costs a company 20% more in advertising and marketing to win customers back so why not just satisfy the one’s you have???