Aramex Service sucks.

Hello Peter. I sent an overnight parcel with this company on the 4th of June and today is the 10th the parcel has not arrived at destination. When I try to follow up by calling, no one answers the phone, you hold for about 8 minutes until you hang up. I called again and chose the option for International Customer Service and they answer calls immediately but because domestic tracking is not their department they try to put me through to the tracking department which never answers the phone. I sent an email to them, the only thing they did was ask for the tracking number which I sent but there was no feedback after that. If I had sent the parcel by ordinary post it would have arrived today. Aramex's service sucks, it was the first time I used them and will never use them again and will definitely not recommend anyone to use them. I want my parcel to be delivered asap or at least returned to me.