Aramex service null

During lockdown I ordered some wine from Cape Town, when the ban was lifted the winery shipped my order (3 June). On the 9th of June, the status was updated on Aramex to say (in transit to JHB head office), with no further updates. I have tried to call the offices a few times to find out what the status is, as it is now almost a month that my delivery is in "transit to JHB office". I understand deliveries can only be done for alcohol from Mon to Thursday, however from a customer perspective all I want is some customer service and someone to answer a phone to help me understand the problem, which all calls just get cut abruptly or you just on hold for an operator for ages. Extremely disappointed as customer service prior to this has been great.