Aramex service is disconcerting

My order arrived at Aramex on the 8th Jan 2022. They updated the order for delivery on the 10th. They then added a note on the 10th Jan 2022 reporting that "the customer is unreachable", At that time I didn't even miss a call from them. I followed up with them by logging a support call. The Aramex SA service desk called me on the same day and reported that they don't have the right address on my order. I argued with the service desk agent about the difference in feedback that I am getting. The call I logged speaks about my address but my order number update on the tracker speaks about me not being reachable. I logged a call and shared screenshots with them showing them that I have not received any call from them I mentioned this to the service desk agent who then promised me that my item will be delivered on the 12/01/2022. I logged another call today but I have no faith that my ask will be entertained or that I will receive my order. I am still waiting for their call and my item has not been delivered. The service from Aramex is disgustingly poor. They service is so horrific that I didn't even want to give them a terrible star rating I felt it was a compliment given their incompetence.