Aramex service

When Aramex started out it was an incredibly well run service, goods were delivered the next day. Today, 12 Nov I received a parcel that was sent from Jeffreysbay on 9 November. I tracked the number and it just kept saying processing. On Thursday, 11 Nov I saw my parcel was out for delivery, was I surprised when I received a message to say that the CLIENT WAS NOT AVAILBLE/ DDELIVERY RESCHEDULED. I work from home, had my phone with me all day and I live in a complex that has 24/7 security guards who are aware that a package is on its way to me. For the drivers to blatantly lie about the client not being at home is terrible. My phone number is on the waybill, why didn't the driver call me. If you provide a service to the public, please train the drivers and make sure to ask them to call the client. The driver that arrived today, 12 Nov gave me a call, why couldn't the previous drivers do the same thing.