ARAMEX **** COMPANY

I shipped hair from China to south Africa on 10 sep I was suppose to get them on 16 September i didn't I phoned Aramex office they ve been telling me stories that they will follow up for 2 weeks yesterday morning someone collected my shipment someone I don't even know at Aramex offices I told them about the matter they told me they will update me I asked them if the person does not bring back the hair will I get my refund back they didn't respond clearly they are ******** hence they were telling me stories for 2 weeks they use to **** people